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Refund Policy

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Last updated: July 2, 2026

This Refund Policy explains how refunds work for herTRAINER, the website at hertrainer.app and the herTRAINER mobile app. It is part of our Terms of Service. herTRAINER is operated by herTRAINER LLC, based in the United States.

Quick summary

  • The website is free. Joining the early-access list costs nothing, so there is nothing to refund.

  • The core app is free, including Fuel and Movement challenges, recipes, and the AI coaches.

  • If you purchase a Pro subscription in the future, billing and refunds are handled by Apple's App Store or Google Play, not by us directly.

  • We do not sell products, coaching sessions, or services through this website.

1. Website and early access

Everything on hertrainer.app is free. Signing up for early access is not a purchase, creates no payment obligation, and requires no payment information. No refunds apply because no money changes hands.

2. The free app

The core herTRAINER app is free to download and use. Free features never require payment, so no refunds apply to them.

3. Pro subscriptions (when available)

Some features may require a paid Pro subscription in the future. When Pro launches:

  • All purchases will be made through Apple's App Store or Google Play. We do not process payments ourselves and never see your payment details.

  • Refund requests must go through the store where you purchased:

    • Apple App Store: request a refund at reportaproblem.apple.com or through your Apple account settings.

    • Google Play: request a refund through the Google Play app or at play.google.com under Order History.

  • Refund decisions are made by Apple or Google under their policies. We cannot override their decisions, but if you are having trouble with a refund request, email us at support@hertrainer.app and we will do our best to help.

  • You can cancel a subscription at any time through your App Store or Google Play account settings. Canceling stops future charges; access to Pro features continues until the end of the current billing period.

4. Parents and guardians

If your daughter has a parent-managed account and a Pro subscription was purchased for it, the same store refund process applies. The refund request should come from the account holder who made the purchase (the parent's Apple or Google account).

5. Accidental or unauthorized purchases

If you believe a purchase was made by accident or without authorization, request a refund through Apple or Google right away, as store policies often have time limits. Then email support@hertrainer.app so we can review the account and help prevent it from happening again.

6. Changes to this policy

If we ever sell anything directly (outside the app stores), we will update this policy with clear refund terms before those sales begin, and the "Last updated" date above will change.

7. Contact

Questions about this policy or help with a refund: support@hertrainer.app. We respond within 5 business days.

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